★ VETERAN-OWNED · SERVING MAILERS SINCE 1991
Nationwide Service Support
Our national service network dispatches technicians just about everywhere in the continental US for repairs, preventive maintenance, and parts replacement. Every field tech works with factory documentation in hand and factory-trained specialists a phone or video call away. Where coverage is thin, we recruit skilled techs from neighboring industries — and when a repair truly needs the expert bench, we’ll arrange the shipping and handle it here.
Available 24 / 7 / 365
Support and Parts are available for all products listed on this website. After-hours rates may apply.
Click a manufacturer to order parts online:
All For Mailers – Quadient – Formax – Walco – Astro – Rena – Accufast – Secap – Bryce – Datatech – Sure-Feed – Straight Shooter – Pitney Bowes – Stream Feed, and more.
Tap here for Operator Manuals.
Parts & Service Requests
- here to fill out our parts and service form if you need local service or need help looking up a part.
Contact Support — Contact Form, Chat, Email, or Call
Call: Toll-Free Technical 1-866-471-6764 * (see notes)
The first 10 minutes are FREE. After that, technical support is billed by where the machine was purchased:
| AFM equipment (purchased from us) | Third-party equipment (purchased elsewhere) | |
|---|---|---|
| Per hour (after the free 10 min) ** | $140/hour | $160/hour |
After-hours surcharges (apply to both tiers):
| Monday to Friday 9 AM – 5 PM EST | Saturday 9 AM – 5 PM EST | Sunday 9 AM – 1 PM EST | After Hours 5 PM to 9 PM EST | After Hours after 9 PM EST | US National Holiday (post office closed) |
| Standard rate (see above) | add $50 per 15 min | add $70 per 15 min | Add $60 per hour | Add $100 per hour | Add $100 per hour |
* (charged per incident, resolved or not, no guarantee or warranty, we reserve ALL rights to change policy and billing at any time)
** (This fee can be waived if the question and answer take under 5 minutes, 10 max, or when ordering parts, subject to approval)
Live Chat Support
- Click “Need Help? Click to Chat” in the bottom right corner
E-mail Support
- Free for clients in good standing; others will be given an estimate.
Operator Manuals
Browse the All For Mailers Manuals Library — one of the industry’s largest archives of mailing equipment documentation. Find your machine by model number and download operator manuals, quick start guides and reference documents instantly. Free, no signup.
Can’t find yours? We hold manuals for far more equipment than we list online — including StreamFeeder, SureFeed, Astro, and Secap/Bryce and other supported lines. Call, chat, or email and we’ll send it. A complete, unified manuals library covering every brand we service is in the works.
Remote Support, Training & Operator Backup
Having trouble getting your address printer working with your software? Need extra training or assistance? We can help! Please call, chat, or email for more information. Click a Buy Now button below to purchase remote support, then call, chat, or email to set up a time.
You will need to Click the Remote Support Button to start a remote session!
We can connect remotely to your PC and provide assistance, support, or training.
You can watch and see precisely what needs to be done on your PC.
Sometimes we need to see what you see to help you make adjustments or determine what part is required.
Now we have an app for that!
On your phone, here to install TeamViewer Pilot or install it from your app store.
| Select your Remote Support Option 1 hour minimum | ||
| Remote support for third-party equipment (machines not purchased from All For Mailers) $160 per hour | Remote support for machines purchased from All For Mailers but out of warranty $120 per hour | Remote support for machines over 90 days but under one year (in warranty) $80 |
On-Site Service
Why our rates depend on where you bought the machine
All For Mailers has been servicing this exact equipment for over 30 years. When you buy from us, that experience is already on your side — we know your machine, its quirks, and the fastest path to getting you back in production. That’s why our customers pay our lowest service rates, with no dispatch or coordination fee.
When we’re called to a machine purchased elsewhere, we’re often the first qualified technician to ever lay hands on it. Most competitors send out a tech who has never seen the machine before — which means longer calls, more guesswork, and a bigger bill for you. We bring three decades of hands-on knowledge to that same call, and our pricing reflects the expertise you’re getting.
The bottom line: an expert who resolves the problem in one hour costs you far less than a stranger who takes three. Our rates are built around that value — and they reward customers who bought their equipment from us.
On-Site Service (Portal-to-Portal) No surprises
Portal-to-portal billing: Labor time begins when our technician departs our office (or the previous service location) and ends when the service call is completed. This includes travel time, diagnostics, repair, testing, and documentation. 1-hour minimum. After the first hour, labor is billed in 15-minute increments.
| Item | AFM equipment (purchased from us) | Third-party equipment (purchased elsewhere) |
|---|---|---|
| Labor (portal-to-portal) Travel time is billed at the same labor rate. | $180/hour | $220/hour |
| Dispatch / Coordination (per visit) Scheduling, coordination, documentation, and pre-call preparation. | None — waived | $80 |
| Minimum | 1 hour | 1 hour |
| Parking / Tolls / Access Fees | At cost | At cost |
Customers who purchased equipment from All For Mailers and/or hold an active warranty/service plan also receive priority scheduling when available.
In-Shop (Bench) Service
When you drop off or ship a machine, you’re billed for bench time only — no portal-to-portal travel and no dispatch fee. Shipping to/from our shop, if needed, is billed separately.
| Item | AFM equipment | Third-party equipment |
|---|---|---|
| Bench labor | $180/hour | $220/hour |
Open billing examples (no confusion)
These examples assume portal-to-portal labor (travel time counts), billed in 15-minute increments after the 1-hour minimum. Parking/tolls are billed at cost.
Example 1 – Machine purchased from All For Mailers
On-site time: 2 hr 00 min
———————————
Total billable labor: 3 hr 30 min = 3.5 hours
Labor: 3.5 hrs × $180/hr = $630
Dispatch/coordination fee = $0 (waived for our customers)
Parking + tolls (at cost) = $28 + $23 = $51
———————————
Total = $630 + $0 + $51 = $681
Example 2 – Machine purchased elsewhere (third-party)
On-site time: 2 hr 00 min
———————————
Total billable labor: 3 hr 30 min = 3.5 hours
Labor: 3.5 hrs × $220/hr = $770
Dispatch/coordination fee = $80
Parking + tolls (at cost) = $51
———————————
Total = $770 + $80 + $51 = $901
Same call, $220 difference — that’s the cost of buying your equipment somewhere else.
Example 3 – Short local call (1-hour minimum applies)
On-site: 25 minutes
Total portal-to-portal time: 45 minutes -> 1-hour minimum applies
AFM equipment: 1.0 hr × $180 = $180 (no dispatch fee)
Third-party equipment: 1.0 hr × $220 + $80 dispatch = $300
Example 4 – In-shop service (customer drops off or ships machine)
AFM equipment: 1.75 hrs × $180/hr = $315 (plus parts)
Third-party equipment: 1.75 hrs × $220/hr = $385 (plus parts)
Travel / parking / tolls = $0 (not applicable)
Parts = TBD (part cost + shipping if needed)
In-shop service is billed for bench time only (no portal-to-portal travel and no dispatch/coordination fee). Shipping to/from our shop, if needed, is billed separately.
Payment is due at the end of each service call or daily. Standard on-site service applies to the continuous 48 states. Call or email for Alaska, Hawaii, Canada, and international support.
Warranty Support – RMA
All Warranty work must be performed by an All For Mailers authorized technician. Please call to make arrangements.
The work may be performed on-site or at one of our locations at our discretion.
When shipping a machine in for work, ensure there is a minimum of 4″ of foam padding around the machine, and the package is insured for the purchase/replacement value of the item.
We do not recommend using peanuts!
If we need to spend time removing peanuts or any other packing material from inside the machine, you will be charged labor to clean the unit, even if it is under warranty or service contract.
To start the RMA process, please fill out and submit the RMA Form.
* All prices, terms, and conditions are subject to change without notice!
Support FAQ
Do you service machines we didn’t buy from you?
Yes. We service most makes and models regardless of where you bought them — our published rates simply differ for equipment purchased from All For Mailers versus elsewhere. See the tables above.
What areas do you cover?
Our national service network reaches just about everywhere in the continental US. A few pockets are thin — call and we’ll tell you straight what we can do, including remote support and in-shop bench service.
What should I have ready when I contact you?
Machine make, model and serial number, what it’s doing, what changed recently, and — if you can — a quick photo or video. Details up front usually mean one visit instead of two.
Do you have manuals for older or unlisted machines?
Almost certainly. Our technical library covers far more equipment than we list online — StreamFeeder, SureFeed, Astro, Secap/Bryce and many more. Ask and we’ll send it.
Is after-hours support available?
Yes — evenings, weekends, and even postal holidays. After-hours rates apply and are published above, so there are never surprises.
★ Veteran-Owned • BBB A+ • Mailing Equipment Experts Since 1991 • Feasterville, PA