Support and Parts are available for all products listed on this website. Click a manufacturer to order parts online: Rena, Accufast, Secap, Bryce, Datatech, Formax, Sure-Feed, Straight Shooter, Pitney Bowes, Stream Feed, and more. Click here for Operator Manuals.
Having trouble getting your address printer working with your software? Need extra training or assistance? We can help! Please call for information, pricing (starting at $160), and availability at 866-471-6764, then click the Remote Support Button to Start a remote session! We can connect remotely to your PC and provide assistance, support, or training. You can watch and see precisely what needs to be done on your PC. Sometimes we need to see what you see to help you make adjustments or figure out what part is required. Now we have an app for that! On your phone, Click Here to install Team Viewer Pilot or install it from your app store.
Select your Remote Support Option | ||
Remote support for machines not purchased from All For Mailers $160 per hour | Remote support for machines purchased from All For Mailers but out of warranty $120 per hour | Remote Support for Machines over 90 days but under one year $80 |
Monday to Friday 9 AM – 5 PM EST | Saturday 9 AM – 5 PM EST | Sunday 9 AM – 1 PM EST | After Hours 5 PM to 9 PM EST | After Hours after 9 PM EST | US National Holiday (post office closed) |
1st 10 Min FREE Then $160 for 1 hour** | add $50 per 15 min | add $70 per 15 min | add $60 per hour | add $100 per hour | add $100 per hour |
* (charged per incident, resolved or not, no guarantee and or warranty, we reserve ALL rights to change policy and billing at any time)
** (This fee can be waived if the question and answer take under 5 to minutes 10 max. or ordering parts subject to approval)
Monday to Friday 9 AM – 5 PM EST | Saturday 9 AM – 5 PM EST | Sunday 9 AM – 5 PM EST | After Hours 5 PM to 9 PM EST | After Hours after 9 PM EST | US National Holiday (post office closed) |
1st hour $260, each additional hour $220 per hour | add $70 per 15 min | add $90 per 15 min | add $30 per 15 min | add $160 per hour | add $160 per hour |
All Warranty work must be performed by an All For Mailer’s authorized technician. Please call to make arrangements. The work may be performed on-site or at one of our locations at our discretion. When shipping a machine in for work, ensure there is a minimum of 4″ of foam padding around the machine, and the package is insured for the purchase/replacement value of the item. We do not recommend using peanuts! If we need to spend time removing peanuts or any other packing material from inside the machine, you will be charged labor to clean the unit, even if it is under warranty or service contract. To start the RMA process, please fill out and submit the RMA Form.
* All Prices, terms, and conditions are subject to change without notice!