Available 24 / 7 / 365
Support and Parts are available for all products listed on this website. Click a manufacturer to order parts online: Rena, Accufast, Secap, Bryce, Datatech, Formax, Sure-Feed, Straight Shooter, Pitney Bowes, Stream Feed, and more. Click here for Operator Manuals.
1) Remote Support, Assistance, Training, and Operator Backup!
Having trouble getting your address printer working with your software? Need extra training or assistance? We can help! Please call for information, pricing (starting at $160), and availability at 866-471-6764, then click the Remote Support Button to Start a remote session! We can connect remotely to your PC and provide assistance, support, or training. You can watch and see precisely what needs to be done on your PC. Sometimes we need to see what you see to help you make adjustments or figure out what part is required. Now we have an app for that! On your phone, Click Here to install Team Viewer Pilot or install it from your app store.
| Select your Remote Support Option | ||
| Remote support for machines not purchased from All For Mailers $160 per hour | Remote support for machines purchased from All For Mailers but out of warranty $120 per hour | Remote Support for Machines over 90 days but under one year $80 |
Printer Driver Installation
- Microsoft Word Mail Merge to your printer.
- Satori Software Bulk Mailer assistance and training.
- BCC Software Mail Manager 2010 and LE setup, training, and support.
- FlexMail, Ink.Jet, jet.engine.GUI, yes, we can help
- Printing suddenly comes to a crawl, and you are not sure why? We can fix it!
- Don’t want to pay your local company $240 and up for training? We can do it much cheaper and won’t even be in the way of the monitor!
- You connect remotely to one of our support technicians’ computers
- You can watch and take notes while we guide you along! See the list above for a sample of the support we can provide.
- Need a 2nd operator on call for when your current software operator is out! We can help and be there to help get your mail out! Per incident or save and purchase a yearly backup operator plan and never outsource the job again! Call for details.
2) Fill out our Parts and Service Form
- Click Here to fill out our parts and service form.
3) Toll-Free Technical 1-866-471-6764 * (see notes)
| Monday to Friday 9 AM – 5 PM EST | Saturday 9 AM – 5 PM EST | Sunday 9 AM – 1 PM EST | After Hours 5 PM to 9 PM EST | After Hours after 9 PM EST | US National Holiday (post office closed) |
| 1st 10 Min FREE Then $160 for 1 hour** | add $50 per 15 min | add $70 per 15 min | add $60 per hour | add $100 per hour | add $100 per hour |
* (charged per incident, resolved or not, no guarantee and or warranty, we reserve ALL rights to change policy and billing at any time)
** (This fee can be waived if the question and answer take under 5 to minutes 10 max. or ordering parts subject to approval)
4) Live Chat Support
- Click “Need Help? Click to Chat” in the bottom right corner
5) E-mail Support
- Free for (Client in good standings) others will be given an estimate.
6) Operator Manuals
7) On-Site or In Shop
- On-Site for PA, Pennsylvania, NJ, New Jersey, DE, Delaware, MD Maryland
- On-Site: 1st hour $280, then $220 per additional hour billed in 15 min increments. The clock starts ticking for on-site service when our technician leaves our office or from the last service call. 1-hour minimum. Payment to be made at the end of each service call or each day.
- In Shop: 1st hour is $190 per hour. $160 per hour after that. Please call for an RA number!
| Monday to Friday 9 AM – 5 PM EST | Saturday 9 AM – 5 PM EST | Sunday 9 AM – 5 PM EST | After Hours 5 PM to 9 PM EST | After Hours after 9 PM EST | US National Holiday (post office closed) |
| 1st hour $260, each additional hour $220 per hour | add $70 per 15 min | add $90 per 15 min | add $30 per 15 min | add $160 per hour | add $160 per hour |
8) Warranty Support – RMA
All Warranty work must be performed by an All For Mailer’s authorized technician. Please call to make arrangements. The work may be performed on-site or at one of our locations at our discretion. When shipping a machine in for work, ensure there is a minimum of 4″ of foam padding around the machine, and the package is insured for the purchase/replacement value of the item. We do not recommend using peanuts! If we need to spend time removing peanuts or any other packing material from inside the machine, you will be charged labor to clean the unit, even if it is under warranty or service contract. To start the RMA process, please fill out and submit the RMA Form.
* All Prices, terms, and conditions are subject to change without notice!