Our In-House Refurbishing Process: What “Refurbished” Means When We Say It

“Refurbished” is one of the most abused words in used equipment. Sometimes it means a machine was rebuilt by people who know it cold. Sometimes it means someone wiped it down, snapped photos, and shipped it. The sticker looks the same; what’s underneath doesn’t. Here’s exactly what the word means when we say it.

Cleaned and Flipped vs. Actually Refurbished

A flipped machine is a mystery with a fresh coat of dust remover: nobody measured the wear, nobody ran a real job through it, and nobody stands behind it. An actually refurbished machine has been through a bench process by technicians who service these machines for a living — every one of ours crosses our own bench in Feasterville, PA before it ships anywhere.

Our Refurbishing and Testing Standards

• Evaluation. Every incoming machine gets assessed honestly. Not every trade-in makes the cut — machines that can’t be brought to standard become parts donors instead of somebody’s problem.
• Teardown and cleaning. Covers off, years of paper dust and adhesive out, so wear is visible instead of hidden.
• Worn parts replaced. Friction and wear components that show their age — rollers, pads, belts, and similar parts — get replaced, not “should-be-fine”d.
• Adjustment and calibration. Guides, registration, timing — set the way the service documentation says, not eyeballed.
• Live-run testing. We run the machine the way you will: real mailpieces, real batches, at working speed. A machine that hasn’t run a job hasn’t been tested.

What’s Replaced vs. What’s Verified

Every machine is different, and you deserve to know yours. When you buy a refurbished machine from us, we’ll tell you what was replaced and what was inspected and verified — plainly, before you pay. That transparency is the difference between buying a machine and buying a story.

What’s Included with Every Refurbished Machine

A machine that’s been through the process above; our standard warranty — 90-day warranty standard on refurbished equipment; extended coverage available, and the warranty on your listing or invoice controls (full policy: Returns & Warranty); free phone and remote support; parts availability through our sister company SuppliesForMailers.com; and nationwide delivery, installation, and operator training if you want it. One habit worth adopting on day one: any time you contact your sales rep about an issue during the warranty period, CC support@allformailers.com so it’s documented for our whole team.

Supported for Life

The warranty has a date on it. The relationship doesn’t. Long after coverage ends, we’re still the people you call for parts, phone troubleshooting, remote sessions, and honest advice about whether a repair is worth it. That’s what Supported for Life means — and it’s why customers who bought machines from us years ago still call us first and why machines are sent to us from all across the world.

Need service on a machine right now — whether you bought it from us or somewhere else? The fastest way onto our bench schedule is the service request form: describe the machine and the symptom, and a real technician follows up. A written request also means your issue is documented from minute one.

Trade-Ins and Buy-Backs

Moving up? We buy used mailing equipment and take trade-ins — tell us what you’re running and what you need, and we’ll make the math simple. Start at We Buy Equipment or browse the current refurbished inventory.

Refurbished Equipment FAQ

What does “refurbished” mean here? Evaluation, teardown, worn-parts replacement, calibration, and live-run testing on our own bench — before it ships.

What gets replaced vs. inspected? Wear parts showing age get replaced; structural and drive components get inspected and verified under load. We’ll tell you which was which on your machine.

What’s included? The refurbished machine, standard warranty, phone/remote support, parts through SuppliesForMailers.com, Supported for Life — with nationwide delivery, installation, and training available.

What’s the warranty? 90-day standard on refurbished equipment; extended coverage available. Your listing or invoice controls. Details: Returns & Warranty.

Do you take trade-ins? Yes — see We Buy Equipment.