All For Mailers Inc. (“Seller”, “All For Mailers”, “we”, “us”) | AllForMailers.com
Warranty at a Glance (Plain English)
- New equipment: manufacturer’s warranty (terms vary by brand and model)
- Refurbished equipment: 90-day standard warranty unless otherwise stated
- Some older equipment: 30-day warranty when stated on the listing or invoice
- Standard warranty includes parts and labor (warranty-covered repairs)
- Optional extended parts-only warranty available on non-consumable parts, purchasable up to a maximum of five years total — least expensive when arranged at the time of sale
- Consumables, normal wear, and misuse are not covered
- Warranty service requires an approved RMA before you return a machine
This summary is provided for convenience. Full details, exclusions, and procedures are outlined below.
Most commercial customers choose a 12-month extended parts warranty to reduce downtime risk and keep unexpected repair costs predictable.
1. Standard Equipment Warranty
Warranty terms depend on the equipment purchased, and the warranty stated on your invoice, quote, or product listing controls. New equipment is covered by the manufacturer’s warranty; terms vary by manufacturer and model, and some manufacturers provide coverage as short as thirty (30) days. Refurbished equipment is warranted by All For Mailers Inc. to be free from defects in materials and workmanship under normal and intended use for a period of ninety (90) days from the date of delivery to the customer, unless otherwise stated (the “Standard Warranty”). On occasion, older or used equipment may be sold with a thirty (30) day warranty where stated on the listing or invoice.
During the Standard Warranty period, Seller will, at its sole discretion, repair or replace defective parts. Labor is included for warranty-covered repairs performed or authorized by Seller.
2. What This Warranty Covers
This warranty covers manufacturer defects in materials and workmanship under normal use and proper maintenance. Warranty coverage applies only after Seller confirms the issue is eligible under this policy.
3. Exclusions (Not Covered)
This warranty does not cover:
- Consumable or wear items, including but not limited to: ink cartridges, print heads, belts, rollers, feed pads, seals, filters, and similar components
- Normal wear and tear
- Damage caused by misuse, abuse, neglect, improper installation, improper cleaning, improper maintenance, or unauthorized modification
- Operation outside manufacturer specifications, including incorrect media types, improper duty cycle, or improper environmental conditions
- Damage caused by power surges, electrical issues, environmental conditions, accidents, shipping damage, or acts of God
- Problems caused by third-party accessories, software, network configuration, or non-approved parts
- Cosmetic damage that does not affect functionality
4. Commercial Use, Duty Cycle & Downtime
Many products sold by All For Mailers are intended for commercial/industrial environments. Buyer acknowledges that performance, wear, and service needs may vary based on duty cycle, operating environment, maintenance practices, media types, and operator handling.
Buyer also acknowledges that equipment downtime may occur due to troubleshooting, service scheduling, shipping times, parts availability, manufacturer lead times, or other factors.
5. Warranty Service & RMA Requirement
All warranty service requires prior authorization. When corresponding with your sales representative about any issue during the warranty period, CC support@allformailers.com so your claim is documented and visible to our whole team.
If warranty service or repair is needed, the customer must complete the Warranty / RMA Request Form and receive approval before returning any equipment.
Warranty & RMA Form (Required):
https://allformailers.com/warranty-rma/
Returns received without an approved RMA may be refused or returned at the customer’s expense.
For general support resources (troubleshooting, service options, contact methods), visit: Support & Service.
6. Shipping, Freight, and On-Site Costs
Unless otherwise stated in writing, shipping/freight/handling costs are not covered under warranty. If a repair requires transport, Buyer is responsible for shipping/freight/insurance unless Seller explicitly agrees otherwise in writing.
Note: Some issues can be resolved without returning equipment. Seller may request photos, videos, logs, sample media, or a remote session to diagnose.
7. Optional Extended Parts Warranty
Seller may offer an optional extended warranty that extends parts-only coverage beyond the Standard Warranty period (the “Extended Parts Warranty”). Extended coverage applies only if purchased and documented on an invoice, quote, addendum, or order confirmation.
Refurbished equipment includes a 90-day standard warranty covering manufacturer defects, including parts and labor, unless otherwise stated on your invoice or listing. For customers who want added peace of mind and reduced risk of unexpected repair costs, we offer optional extended parts-only warranty coverage.
Extended Coverage Term
If purchased, the Extended Parts Warranty begins immediately after the Standard Warranty expires and continues for the additional term specified below:
This field is typically completed on an invoice or extended warranty addendum.
What Extended Coverage Includes
- Parts only that fail due to manufacturer defect under normal use
- Replacement parts may be new or refurbished at Seller’s discretion
What Extended Coverage Excludes
- Labor charges
- Shipping/freight/handling
- Consumable or wear items
- All exclusions listed in Sections 3–4 above
8. Limitation of Remedies
Buyer’s exclusive remedy for any equipment-related claim is limited to the repair or replacement remedies stated in this policy, and only to the extent applicable. No other remedies apply unless explicitly agreed in writing by Seller.
9. Limitation of Liability
To the maximum extent permitted by law, Seller shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, loss of revenue, business interruption, downtime costs, or labor costs, arising from equipment failure, service delays, parts availability, or inability to use equipment, even if advised of the possibility of such damages.
10. General Terms
- Warranty service must be authorized in advance by Seller
- Proof of purchase is required for all warranty claims
- Warranty coverage is non-transferable unless explicitly stated in writing
- Seller reserves the right to inspect returned equipment to verify warranty eligibility
- Seller may require troubleshooting steps before approving an RMA
11. Governing Law & Jurisdiction
This Equipment Warranty Policy and any disputes arising from or related to the sale, service, or warranty of equipment shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.
Exclusive venue and jurisdiction for any legal action shall lie in the state or federal courts located in Bucks County, Pennsylvania, and the parties consent to such jurisdiction and venue.
12. Related Policies
This page is intended to be read alongside our Returns & Warranty overview and our Terms of Use & Privacy Policy. If you are purchasing equipment, we recommend bookmarking this page for easy reference.