Don’t worry, we have you covered!
Be very careful when replacing the transport belt! It’s far too easy to mess up the transport encoder when you go to remove the belt on the Secap 24K-P.
If you’re not sure how to remove it, please give us a call.
Here is a tip! The allen key is normally under the cover next to the encoder. Don’t forget to put it back for next time.
Even if you know how to remove it, it is easy to damage the encoder wheel.
If you want to avoid downtime you can purchase a new encoder for the 24K here. It comes with the allen key, so don’t worry.
Need a sensor? We got them! And it comes with directions on how to set the sensitivity.
24K Paper Sensor
If you’re getting the replace battery error message, order a new battery below.
Secap Main Board Battery
If you having trouble getting it set up and printing, give one of our technicians a call 866-471-6764